Welcome to Macy Chan's Resume

(and my playground)

My Personal Project

Here links to my Personal projects. Full stack from Idea to Application Development to Data Analysis.

Click to access pylyrics2 github

pyLyrics2

  Package building
  Python, R, GitHub

Build a package for scraping lyrics for Machine Learning NPL process purpose. Provide basic EDA for songs by extract, cleaning lyrics and generate a word cloud. R version avaliable in [rLyric]

Click to access placeholder

Music and Mood

  Web application building
  Java, API, Oauth2.0, Database

Use Spotify Rest API and users' local weather to construct new playlists using basic scoring method. Moblie compatible. Click [Open App] to experience. This application will be modified after machine learning model is developed. Power by prediction model instead.

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Data Analysis Notebook

  Data Analysis
  R, Python

Analyze Spotify users’ music preferences and build a prediction model for playlist recommendations. Model will be integreted with the application Music and Mood. Ultimately, the trained model will be able to recommend new songs from a specificed playlist base on users' listening history in past 30 days. For more information, click [View].

My Skill Sets

My Portfolio

Gateway Ticketing 

Gateway Ticketing Logo
Ticketing System Revamp and Sustainment

Replacement of ticketing system from software - POS, inventory, online ticketing to hardware - turnstiles & printers
Duration: 1.5 year
Act as business analyst,technical support, trainer
Main Duty:
Data migration thru MS SQL and software API
Trainer of new application training
Daily sustainment after launch
Manage system enhancement and new version deployment (SIT, UAT)

MS Dynamics365 

MS Dynamics365 Logo
ERP Revamp

Replacement of ERP & CRM for a newly listed company to enhance its resource planning and customer relationship management
Duration: 1 year
Act as business analyst
Main Duty:
Collect stakeholders’ requirements
Documentation of business blueprint & functional specs
Organize new software training workshops

UiPath 

UiPath Logo
RPA Development

Enhance testing efficiency and effectiveness by introducing Robotic Process Automation
Duration: 3 months for first build
Act as project manager
Main Duty:
Scoping and deployment
Continue developments in an expanding scope
Conduct SIT & UAT and drive to simplify the process
Explore other processes which can be benefit adapt RPA tool

Salesforce 

Salesforce Logo
CRM integration & Case Management Revamp

Enhance testing efficiency and effectiveness by introducing Robotic Process Automation
Duration: 5 months for 3 applications
Act as project manager
Main Duty:
Scoping and deployments of Lost & Found, Guest Service Recovery and Abuse checking system
Continue support of system enhancements
Support integration between sales of membership and CRM records

SF Car 

SF Car logo
APP & Webpage Revamp

Develop a new Uber-like mobile application for van rental and delivery
Duration: 1 year
Act as business analyst, operation user
Main Duty:
Plan and design of operation process
Small application built in Python
*Currently stop operating due to SF Express's business regroup

Connectwise 

Connectwise Logo
Semi ERP system Deployment

Deployment of Semi ERP system, mainly function as IT support desk's ticketing system in order to achieve high SLA for professional services
Duration: 1 year
Act as business analyst
Main Duty:
Develop strategies and adapt most optimised solutions
Scoping and hands on system configuration setting
Documentations and obtain user training

My Experience & Qualification

Master of Data Science. Internation Explosure.

Strong technical background. Worked in World Class Enterprise - The Walt Disney Company.

  • All
  • Experience
  • Education
  • Qualification
May 2022 - Present

Sitewise Analytics

  • Establish sales forecasting systems on behalf of retails, restaurants, healthcare, and service companies
  • Develop new analytical predictive modelling deliverables by data science and machine learning techniques
  • Work with Analytics’ management team to enhance internal automation processes, improve operational efficiencies
Last position: Predictive Analyst
Apr 2018 - July 2021

Hong Kong Disneyland

  • Ticketing System Revamp Project (ATS to Galaxy) - specialized in Data Conversion
  • Heavily engaged in SQL(SSMS)/ XML
  • Continuous Ticketing System Enhancement
  • Performing SIT and organize UAT of interfaces and programs
  • Salesforce System Revamp/ UiPath Deployment Project Management
  • JavaScript and C# Programming, web application
  • Innovative technology team to explore latest technology applicable in the park
  • Extracurricular Activities
  • Disney Tranditional Trainer
  • Disney VoluntEARS
  • Disney Datathon participant
Last position: Business System Analyst
Apr 2017 - Mar 2018

Microware Limited

  • ERP System Revamp Project (Dynamic 365 (CRM & ERP) , Connectwise (Semi ERP, USA Company) , Employee Connect (HRMS))
  • Interviews to collect stakeholders’ requirements
  • Documentation of business blueprint & functional specs
  • Develop training materials and user manuals
  • Organize new software training workshops
  • Partially IT support, coding in VBA and C#, windows application
Last position: Business Analyst
Jul 2015 - Mar 2017

SF Express

  • Mobile App Revamp
  • SOP planning and actual operation execution
  • Vendor Management
  • Management Training -
    Servals positions participated including Procurement, Public Relation, Administration Department.
Last position: Operations Executive
2021-2022

University of British Columbia

  • Master of Data Science
  • Located in Canada
2011-2015

The Chinese University of Hong Kong

  • Bachelor of Engineering
  • Major in Electronic Engineering
  • Specialized in Digital Signal Processing
  • Minor in Japanese Study
  • Located in Hong Kong
2013-2014

Donshisha University

  • Japanese and Japanese Study
  • One year exchange program
  • Located in Japan
2013

University of California, Berkeley

  • Summer school
  • Located in U.S.A.

ITIL - Foundation Level

  • Foundation:
    EXIN
  • With a score of 98% where 65% is needed

LCCI Level 1

  • Foundation:
    Hong Kong School of Commerce
  • Book-keeping Level 1: Pass With Merit

Japanese-Language Proficiency Test

  • Foundation:
    The Japan Foundation
  • N2: Pass with A in both Vocabulary and Grammar

My Extracurricular Activities

Carousel of achievements in my spare time

My Contact